kothariji

Experience

1. 

   Postman

   Nov 2025 — Present · 11 mos

   Software Engineer

2. 

   Zomato

   Jul 2024 — Oct 2025 · 1 yr 4 mos

   Senior Software Engineer

   • Led frontend development for a Customer Support SaaS platform and served as the primary POC for UI initiatives. Mentored a team of 4 frontend engineers, improving code quality and engineering practices.
   • Collaborated with product, design, and backend teams, led Scrum standups, and drove stakeholder alignment. Delivered key partner integrations with Blinkit and Hyperpure.
   • Built an Agent Shift Management Suite for 3,000+ agents, enabling real-time tracking of shifts, attendance, breaks, productivity, and operational analytics.
   • Architected an Analytics Module with a no-code Chart Builder, customizable dashboards, drill-down insights, chart exports, and resizable layouts. Integrated ClickHouse for event-driven analytics.
   • Built the frontend for an AI-powered Email Ticketing Bot using chainable AI agents for classification and generation. Processes 35,000+ tickets daily, improving automation, ticket routing, and response TAT.
   • Delivered operational tools including CSV-based Bulk Ticket Operations and IRT Alerts, helping improve agent responsiveness, handling time, and customer experience.
3. 

   Upraised

   Jun 2021 — May 2024 · 3 yrs

   2 roles

   Software Engineer

   Jul 2022 — May 2024 · 1 yr 11 mos

   • Built complex React UIs for onboarding and registration journeys, delivering seamless experiences for 15,000+ users across multiple programs.
   • Developed responsive modules for the Learning Management System (LMS), supporting a key revenue-generating product.
   • Built test interfaces used by 10,000+ users, integrating audio/video capture and online proctoring to ensure test integrity.
   • Led development of an in-house Design System with 12+ reusable components, following WCAG accessibility and modern frontend standards.
   • Built user portfolios and expert landing pages using Webflow and CRM tools, with Zapier integrations for automated data capture.

   Software Engineer Intern

   Jun 2021 — Jun 2022 · 1 yr 1 mo

   • Built scalable, generic and responsive React components and views using styled-components, styled-system, and custom React hooks.
   • Implemented central app state with Redux Toolkit and RTK Query, using Redux Thunk to manage REST APIs.
   • Authored SQL scripts and built Retool dashboards so internal teams could get their own insights.